Just like you, we set high benchmarks for our customer service. Ultimately, we want to feel that you are optimally supported at all times and in all respects. Our employees are instructed and trained in our own service center in Kelberg to ensure they can offer you personal support and advice throughout your entire business relationship with BD RowaTM. At the same time, our offering also encompasses online seminars and advanced training sessions for you and your pharmacy team.
Your BD Rowa™ Plus:
- There for you at all times: Our 24/7 hotline means our service team in Kelberg is there for you in person at all times. 94% of issues can be resolved directly over the phone via a live link to the picking head camera.
- Comprehensive service: Our service points are worldwide, so we’re quickly on the spot with an average response time of around 2.5 hours — this is made possible by modern GPS positioning, which shows you where our colleagues are located.
- Proactive not reactive: We can identify even the smallest of changes in our solutions as soon as they develop. Such changes are reported to us automatically so that the service technician can replace the corresponding part during the next scheduled service visit – before the problem even becomes noticeable. This allows you to rest assured that everything is always in perfect working order.